🕒 Timeframe

You may return your product within 7 days of delivery.
Exchanged product will be processed in 2 days and delivered in the next 5–7 business days.

---

✅ Eligibility Criteria

To qualify for a return:

• The item must be unused, unopened, and in its original packaging.

• All original tags, seals, and labels must be intact.

• You must provide the original order ID or proof of purchase.

---

❌ Items Not Eligible for Return

• Used, damaged, or tampered items.

• Products returned without original packaging.

• Items returned after 10 days from the date of delivery.

---

🔄 Exchange Policy

We understand sometimes you may prefer a replacement instead of a refund.

---

🔁 Exchange Eligibility

• Exchanges are only possible for the same product (if damaged or defective).

• You must initiate the exchange within 7 days of delivery.

• Products must meet the same unused and sealed condition criteria as returns.

---

📦 When Do We Offer Exchanges?

• You received a damaged item.

• The product delivered is incorrect or incomplete.

• The item is defective upon opening (please notify us within 48 hours of delivery with supporting photos).

---

🚚 Replacement Dispatch Time

Once your return is approved, your replacement product will be shipped within 7–10 business days.

---

📝 How to Request a Return or Exchange

Email us at 📧 support@toynestle.in

• Mention your Order ID in the subject line.

• Clearly state whether you're requesting a Return or an Exchange.

• Attach photos if the product is damaged or defective.
  Our team will guide you through the next steps.

---

📌 Please Note:

• Shipping costs (if any) are non-refundable unless the return is due to our error (wrong or damaged product).

• Returns or exchanges without prior email confirmation may not be accepted.

---

💬 We're Here to Help

Got more questions or need quick help?
📧 Email our friendly support team at: support@toynestle.in